10% Discount for Rescues, Senior Citizens, Military & First Responders!
**PLEASE READ THIS TO INSURE DELIVERY OF YOUR RESERVATION REQUEST AND UNDERSTANDING OF OUR POLICIES**
If you are a NEW CLIENT, you need to set up your account via the Paw Loyalty Portal below USING A COMPUTER. Once an account has been established, the reservation request portal is mobile-friendly.
This online reservation portal is a convenient way for you to place a RESERVATION REQUEST. We approve or deny reservation requests within 12 hours based on our occupancy. If you do not receive a prompt response from us, please check your spam folder first, then call or email us.
Here is what will happen:
Two days prior to your reservation you should receive a REMINDER EMAIL and TEXT MESSAGE. We have a 48 hour cancellation policy, so that is the time at which you need to contact us if you need to cancel without incurring a one-night's fee, or make any changes.
Your dog's check in day is counted as their first full day, regardless of AM or PM check in time, as the Clubhouse is being held for them all day. If you bring your dog during our AM hours, he/she will have a full day of play and time to adjust prior to bedtime. Please feed your pet Breakfast or Dinner prior to arrival.
Drop Offs should arrive by 8:30am or 5:30pm (30 minutes prior to closing) in order for us to have adequate time to get your pet settled in.
Pets picked up by 9AM are not charged for that day. Pets picked up during our afternoon hours are charged for a 1/2 day. The final day's charge is not reflected on your reservation confirmation receipt as it is computed at check out. Please note that our office is closed for pick up and drop off on Saturday afternoon and Sunday morning.
****IMPORTANT POLICY CHANGE - IMMUNIZATIONS****
EFFECTIVE 9/1/22, WE REQUIRE THE CANINE INFLUENZA VACCINE (H3N2 strain). This is to protect all of our guests from the Canine Influenza outbreak in our area. This is a 2-dose inoculation with the initial dose followed by a Booster 3 weeks later. PLEASE PLAN ACCORDINGLY SO THAT YOUR PET IS IMMUNIZED PRIOR TO BOARDING. The first shot must be given a minimum of 5-7 days prior to boarding. We will need a copy of your updated Vaccination Records. EMAIL US (CCCVetRecords@gmail.com) the expiration dates for DHPP, Rabies, Bordetella, Canine Adenovirus and Canine Influenza - or you may bring a copy with you to your appointment. Dogs that have not been vaccinated for Canine Influenza a minimum of 5 days prior to arrival will not be accepted at check in. Bordetella, the "Kennel Cough" vaccine, is NOT THE SAME as Canine Influenza. Ask your vet for the "dog flu" vaccine.
There is no refund/credit for voluntary early departure without 48 hours notice.
Example: Your reservation is for Monday through Sunday. You decide to come home on Friday. If you notify us on Wednesday (48 hours in advance) of your intent to pick up on Friday, we will gladly change your reservation. If you call us on the way home on Friday to let us know you are picking up that afternoon instead of Sunday, you will be charged for the full stay because we will not have time to fill the vacated space.
Deposits are only required for Holiday stays, but a credit card must be on file to guarantee any reservation.
Cancellations made with less than 48 hours notice will incur a one night’s boarding fee. Holiday Deposits are non-refundable regardless of the reason for travel interruption.
REMEMBER WE ARE HUMAN!
If all this seems like too much trouble, or you have any issues with this online registration and booking request, please feel free to call us at 205-258-2582 or email your boarding request to CanineCountryClubAL@gmail.com.
Due to the Canine Influenza outbreak in the Birmingham area, we are requiring the CIV H3N2 vaccine to protect all our guests. Dogs must be inoculated a minimum of 5-7 days prior to boarding or they will not be accepted at check in.