Online Reservation Request

**PLEASE READ THIS TO INSURE DELIVERY OF YOUR RESERVATION REQUEST AND UNDERSTANDING OF OUR POLICIES**

This online reservation portal is a convenient way for you to place a RESERVATION REQUEST.  We approve or deny reservation requests within 12 hours based on our occupancy.  If you do not receive a prompt response from us,  please check your spam folder, then call or email us.   

Here is what will happen:

• All reservation requests must have a credit card on file to guarantee the reservation.  You will be prompted to enter a credit card if we do not already have one.  If you are reserving during a  Holiday Period, you will be charged the $75 non-refundable deposit once the reservation is approved.  No pre-payment or deposit is required outside of Holiday Periods, but we do have a 48 hour cancellation policy in order to avoid a one-night's fee.
• After placing the reservation request via the PawLoyalty Reservation Portal below, you will see a receipt that reflects the cost minus the final day's charges, which is computed at check out.  The receipt you get  IS NOT a confirmation that you have a reservation.
• We will receive your request and will APPROVE or DENY it based on our availability.  Approvals are generally made the same day, or within 12 hours.  
• If  you do not get a reply from us within 12 hours, something went wrong.  Call us!
• If we have to deny the request, or place you on a waiting list, we will follow up with a personal email.
• If APPROVED, you will receive a CONFIRMATION EMAIL that says "Good News!  Your reservation is approved!"  with additional instructions regarding your pet's stay.  

Two days prior to your reservation you should receive a REMINDER EMAIL and TEXT MESSAGE.  We have a 48 hour cancellation policy, so that is the time at which you need to contact us if you need to cancel without incurring a one-night's fee, or make any changes.

Your dog's check in day is counted as their first full day, regardless of AM or PM check in time, as the Clubhouse is being held for them all day.  If you bring your dog during our AM hours, he/she will have a full day of play and time to adjust prior to bedtime.  If you must drop off during our PM hours, please feed them dinner prior to arrival.

Drop Offs should arrive by 8:30am or 5:30pm (30 minutes prior to closing) in order for us to have adequate time to get your pet settled in.  

Pets picked up by 9AM are not charged for that day.  Pets picked up during our afternoon hours are charged for a 1/2 day.  The final day's charge is not reflected on your reservation confirmation receipt as it is computed at check out. Please note that our office is closed for pick up and drop off on Saturday afternoon and Sunday morning.

EARLY DEPARTURE 

There is no refund/credit for voluntary early departure without 48 hours notice.

Example:  Your reservation is for Monday through Sunday.  You decide to come home on Friday.  If you notify us on Wednesday (48 hours in advance) of your intent to pick up on Friday, we will gladly change your reservation.  If you call us on the way home on Friday to let us know you are picking up that afternoon instead of Sunday, you will be charged for the full stay because we will not have time to fill the vacated space.  

CANCELLATION POLICY

Deposits are only required for Holiday stays, but a credit card must be on file to guarantee any reservation. 

Cancellations made with less than 48 hours notice will incur a one night’s boarding fee.

SPECIAL PICK UP / DROP OFF FEE

Special Pick Up or Drop Off arrangements may be scheduled outside of our regular hours with prior notice,  if staff is available,  for an additional fee of $50, or a fee equivalent to one night’s boarding, whichever is greater.  This fee compensates us for the vacant kennel and a staff member being available to meet you.  This special service must be pre-arranged and pre-approved before booking.  Please call/email to confirm availability.

REMEMBER WE ARE HUMAN!

If all this seems like too much trouble, or you have any issues with this online registration and booking request, please feel free to call us at 205-258-2582 or email your boarding request to CanineCountryClubAL@gmail.com.